FAQ

Question 1

What is imino Prenatal Control?

Accepted Answer

The imino parental control application allows parents to monitor and manage their children's use of digital devices (smartphones and tablets).

Question 2

Is this application free?

Accepted Answer

imino Prenatal Control has free and paid features. You must purchase a subscription to access advanced features.

Question 3

What features are in imino prenatal control?

Accepted Answer

Various features such as device usage scheduling, inappropriate age app locking, reporting and internet management, a dedicated launcher, and …. are provided.

Question 4

Can I specify the time of device usage?

Accepted Answer

Yes, you can determine how much your child uses the phone during the day.

Question 5

Can I filter online content?

Accepted Answer

Yes, you can filter inappropriate content and restrict access to specific sites and applications.

Question 6

How can I monitor my child's location?

Accepted Answer

By enabling the child location tracking feature, you can view your child’s current or past location. This view is available in the performance report section in both the imino child and parent applications.

Question 7

Does imino parental control support all devices?

Accepted Answer

This application only supports Android devices.

Question 8

How can I set scheduling limitations?

Accepted Answer

Go to the parental control settings section, then select the "Time Lock" section, and then grant the necessary access to imino, and now you can set the time.

Question 9

Can I view my child's online activity history?

Accepted Answer

Yes, you can view general reports of your child's online activities, such as web browsing and app usage.

Question 10

Can I make separate settings for each child?

Accepted Answer

Yes, you can apply different settings and separate time and content management for each child.

Question 11

What should I do if my child accesses the imino app settings?

Accepted Answer

To prevent access to application settings, you can set a strong password.

Question 12

Can I use imino parental control to monitor multiple devices simultaneously?

Accepted Answer

Yes, you can connect multiple devices to your user account and manage them all simultaneously.

Question 13

How can I block access to specific applications?

Accepted Answer

In the parental control settings section, go to "App Lock" and grant the necessary access to this section, then block the applications you do not want your child to access.

Question 14

How can I renew my imino Parental Control subscription?

Accepted Answer

To renew your subscription, go to the "User Account" section in settings and then to the "Subscription" section and click on "Purchase Subscription".

Question 15

In case of a problem or question, how can I contact support?

Accepted Answer

You can contact the support team through the support phone number in the "Contact Us" section of the website and application.

Question 16

What is the cost of using this service?

Accepted Answer

We at imino want to provide various features for free and without advertising to children and parents. We plan to make the following features free and accessible to all families. ■ App time lock ■ Phone app lock ■ App internet settings ■ Safe internet search ■ Preventing the display of advertisements Only some services that are costly, such as content and shopping services, location viewing, performance reporting and remote monitoring, games, gallery, children's music videos, and the child's phone book, due to overhead costs, will be subject to a fee and require the purchase of a premium account.

Question 17

From which devices can I use the imino service?

Accepted Answer

Currently, only Android devices are supported. Monitoring children's activities through other devices is possible via the separate imino Supervision Service application.

Question 18

Where can I raise an issue if I encounter a problem?

Accepted Answer

From the Contact Us section, you can view various methods of contacting support.

Question 19

I purchased a subscription but it is not active?

Accepted Answer

First, make sure of the number you purchased the subscription with inside imino. If your subscription is not still active, follow up through support.